1. Introduction
Al Awwal (“we”, “us”, “our”) provides a business application for carpet and textile cleaning companies to manage orders, customers, deliveries, staff, and related operations (the “App”).
This Privacy Policy explains how the App accesses, collects, uses, stores, and shares personal and device data. By using the App, you agree to this Policy.
2. Location data (required Play disclosure)
2.1 What location data we access
- Precise location (GPS / network-based) of staff devices when location tracking is enabled.
- Customer delivery / pickup coordinates (latitude and longitude) that users save on customer profiles or orders for maps and navigation.
2.2 When we collect location
- Staff tracking (user-initiated): When a signed-in staff member turns on the “in service” / location tracking feature in the App, a foreground service runs and periodically collects the device’s precise location while tracking remains enabled.
- Maps and navigation: When users open maps, pick a location, or navigate to a customer address, the App may access location to show the map and route.
- Location is not collected in the background for advertising. Tracking is tied to the operational feature the user enables.
2.3 Why we use location
- Show recent staff locations on a company map to plan carpet collection and delivery.
- Help delivery staff reach customer addresses.
- Store and display customer pickup/delivery locations linked to orders.
2.4 How location is shared
-
Staff location points collected while tracking is on are sent to our servers
(
api.alawwal.appand may be visible to authorized users of the same company account (for example admins coordinating deliveries). - Location processing may use Google Maps / Google Play services on the device to display maps and resolve places.
- We do not sell location data to data brokers or advertisers.
2.5 Control
- Users can deny location permission in Android Settings.
- Users can turn off the “in service” / tracking feature at any time to stop foreground location updates.
- Without location permission, map and staff-tracking features may be limited or unavailable.
3. Other information we collect
3.1 Account and company data
- Name / display name, email, phone number, role (admin, agent, delivery staff), avatar.
- Company profile: name, logo, address, contact details, settings, subscription status.
3.2 Business / customer / order data
- Customer names, phone numbers, addresses, zones, notes, and map coordinates.
- Orders, products/cart lines, payments, debts, images of carpets/orders, barcodes, SMS message templates.
- Call-log style records created by the App when looking up incoming numbers against customers (Caller ID feature).
3.3 Device and permissions-related data
- Phone state / call-related data: used only for the optional Caller ID feature to identify incoming caller numbers and match them to customers (may use phone state and, if granted, call log as a fallback).
- Contacts: if the user chooses to sync contacts, contact names/numbers may be read to match or create customers.
- Camera / photos: when the user takes or selects photos for orders, products, or profiles.
- Overlay permission: to display the Caller ID overlay over other apps during an incoming call (device setting; not a data type by itself).
- Notifications: push notification token (FCM) to send operational alerts.
- Diagnostics / analytics: Firebase Analytics / Crashlytics may collect app usage and crash diagnostics, which can include device identifiers such as Advertising ID where provided by the platform.
4. How we use information
- Provide core App features: authentication, orders, customers, payments, maps, staff coordination.
- Operate Caller ID and optional contact sync when enabled by the company/user.
- Send transactional or operational notifications.
- Improve stability and security (crash reports, fraud/abuse prevention).
- Manage subscriptions and company accounts.
We do not use precise location for personalized advertising.
5. Sharing of information
We may share data with:
- Your company account users who are authorized to see the same business data (orders, customers, staff locations while tracking is on).
- Service providers that help us run the App, including hosting/API (
api.alawwal.app), Google Maps / Google Play services, and Firebase (Messaging, Analytics, Crashlytics, Authentication as used). - Authorities when required by law or to protect rights and safety.
We do not sell personal information.
6. Data retention
We retain account, order, customer, and operational data for as long as the company account remains active and as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Staff location points collected during tracking may be retained for operational history according to company account settings and our server retention practices. Users may request deletion of account-related data as described below.
7. Security
We use reasonable technical and organizational measures to protect data in transit and at rest (including HTTPS for API communication). No method of transmission or storage is 100% secure.
8. Your rights and choices
- Manage Android permissions (Location, Phone, Call log, Contacts, Camera, Notifications, Overlay) in system settings.
- Disable staff location tracking inside the App.
- Disable Caller ID / overlay features in company settings.
- Request access, correction, or deletion of personal data linked to your account by contacting us.
9. Children’s privacy
The App is intended for business use by adults operating cleaning companies. It is not directed to children under 13 (or the minimum age required in your country).
10. International processing
Data may be processed on servers and by providers that operate in different countries. Where we transfer data, we take steps appropriate to the nature of the transfer and applicable law.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the App after updates means you accept the revised Policy.
12. Contact us
If you have questions about this Privacy Policy or location data practices, contact:
- Website: https://alawwal.app/
- Privacy page: https://alawwal.app/privacy
- Email: support@alawwal.app